Frequently Asked Questions
Have questions about the Customer Innovation Summit? Check out our FAQ here!
- How do I download the CIS app?
- I'm a billable ARR/NRR employee, how do I block out my Clarizen calendar for the event?
- Can I respond to work emails, Slacks, and other tasks while at the event?
- If I'm traveling over 24 hours, can I arrive a day earlier to adjust from jetlag?
- What is the dress code for the Customer Innovation Summit?
- I want to extend my stay, what is the policy around this? Can I book a deferred flight?
- Can I get the hotel room at a discount rate in case I want to extend my stay ?
- Are we allowed to bring our spouses/partners along?
- Can I book my flight while my Visa is still processing?
- Egencia allows only 1 person book a ticket, can we book as a group?
- Can I get an AMEX Corporate Card to book my travel?
- Do I need to take separate international medical insurance or will Zendesk cover?
- If my spouse is traveling with me, can I book their tickets in Egencia with mine?
- Can we book 2 one-way tickets instead of a round trip ticket? For example: Arrive in Las Vegas, but depart from New York?
- I want to combine this trip with a personal trip. What do I need to do?
- I want to extend my trip. What do I do?
- I need a Visa--what do I need to do?
- How will expenses be handled?
- I'm having travel delays. What do I do?
- I need to cancel my trip. What do I do?
- Does Zendesk offer employee travel insurance?
- Can I upgrade my room?
- Can I book a multi-city flight to accommodate my personal travel?
- I'm having trouble with Egencia. How do I get help?
- I can't find a flight that works. What should I do?
- Do I need to select travel insurance on my flight when booking?
- Will there be a Zoom/virtual attendance option?
- What roles/teams are attending the Customer Innovation Summit?
- I have a new hire or new team members, how can I register them?
- Can my team arrive earlier/stay later?